Last updated: June 17, 2026
This Shipping Policy explains how PRUWIC processes and delivers orders placed through pruwic.com.
Orders are normally processed within 3-5 business days after payment has been successfully confirmed.
Business days do not include Saturdays, Sundays, or public holidays.
Orders may require additional processing time during:
You will receive a shipment confirmation email when the order has been dispatched, where tracking is available.
Most orders are expected to arrive within approximately 20-25 calendar days after dispatch.
This timeframe is an estimate rather than a guaranteed delivery date.
The total estimated delivery period consists of:
Delivery may take longer because of customs processing, carrier delays, severe weather, public holidays, remote locations, incorrect address information, or other events outside our reasonable control.
Available shipping destinations are shown during checkout.
An order can only be completed when the delivery country or region is supported by the checkout system.
We do not claim that orders are dispatched from a particular country, state, or local warehouse unless this is specifically confirmed on the relevant product page or order confirmation.
Shipping charges, if applicable, are displayed during checkout before payment is completed.
The customer will have an opportunity to review the order subtotal, shipping charge, and total price before submitting payment.
Any free-shipping offer applies only when the order satisfies the conditions clearly displayed on the website or during checkout.
When tracking is available, a tracking number or tracking link will be sent to the email address provided with the order.
Tracking information may take several business days to update after the shipment confirmation is issued.
A temporary lack of tracking movement does not necessarily mean that the package has been lost.
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless these charges are expressly included during checkout, they may be collected separately by local customs authorities or the delivery carrier.
PRUWIC does not control charges imposed by government authorities.
Customers are responsible for providing a complete and accurate delivery address.
Please review the following before submitting an order:
Contact us promptly if you notice an address error.
We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.
Additional delivery costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
An order containing multiple items may be delivered in more than one package.
Separate packages may have different tracking numbers and may arrive on different dates.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
If your order has not arrived after the estimated delivery period, contact us with:
We will review the shipment status and assist with an appropriate investigation.
If tracking indicates that a package was delivered but you cannot locate it:
We may request written confirmation or additional information to assist with the carrier investigation.
A package may be returned because of:
If a package is returned to the authorized facility, we will contact the customer regarding available options.
Applicable shipping or return costs may be deducted from a refund where the delivery failure was caused by customer-provided information or refusal, except where prohibited by law.
For shipping and delivery questions, contact:
Email: help@xmse-aftersales.info
Website: pruwic.com
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