Last updated: July 4, 2026
This Shipping Policy explains how PRUWIC processes and delivers orders placed through pruwic.com.
Orders are normally processed within 3-5 business days after payment has been successfully confirmed. Business days do not include Saturdays, Sundays, or public holidays. Processing may take longer during promotional periods, holidays, unusually high order volume, payment review, address verification, or product availability checks.
Most orders are expected to arrive within approximately 20-25 calendar days after dispatch. This is an estimate rather than a guaranteed delivery date. Delivery may take longer because of customs processing, carrier delays, severe weather, public holidays, remote locations, incorrect address information, or other events outside our reasonable control.
Available shipping destinations are shown during checkout. An order can only be completed when the delivery country or region is supported by the checkout system. We do not claim that orders are dispatched from a particular country, state, or local warehouse unless this is specifically confirmed on the relevant product page or order confirmation.
Shipping charges, if applicable, are displayed during checkout before payment is completed. Any free-shipping offer applies only when the order satisfies the conditions clearly displayed on the website or during checkout.
When tracking is available, a tracking number or tracking link will be sent to the email address provided with the order. Tracking information may take several business days to update after the shipment confirmation is issued.
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country. Unless these charges are expressly included during checkout, they may be collected separately by local customs authorities or the delivery carrier.
Customers are responsible for providing a complete and accurate delivery address, including recipient name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number where requested. Contact us promptly if you notice an address error. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or shipment.
An order containing multiple items may be delivered in more than one package. Separate packages may have different tracking numbers and may arrive on different dates. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
If your order has not arrived after the estimated delivery period, contact us with your order number, the email address used for the order, the delivery address, and any tracking information received. We will review the shipment status and assist with an appropriate investigation.
If tracking indicates that a package was delivered but you cannot locate it, check the delivery area, mailbox, reception, and safe locations, ask household members or neighbors, and contact the delivery carrier where possible. Contact us if the package remains missing.
A package may be returned because of an incorrect address, repeated failed delivery attempts, refusal by the recipient, failure to complete customs procedures, or failure to collect the package. Applicable shipping or return costs may be deducted from a refund where the delivery failure was caused by customer-provided information or refusal, except where prohibited by law.
For shipping and delivery questions, contact help@xmsy-aftersales.info.
Website: pruwic.com
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